Frequently Asked Questions


1. HOW CAN I ORDER?

Great, you've found our online shop! You're already done with the first step. Now, feel free to browse through our website (you can shop by style or by size), add the product you want to the cart, and continue to checkout.

2. HOW MUCH IS SHIPPING?

We ship anywhere in the Philippines for a flat rate of P100.00. So shop as much as you want! Click here to see more information on shipping and handling.

4. I DON'T LIVE IN THE PHILIPPINES, DO YOU HAVE INTERNATIONAL SHIPPING?

Yes, we offer international shipping for the US, Canada, Australia and United Arab Emirates! Click here to see more information on shipping and handling.

For other countries, please email us at shop@suelasonline.com with your complete address and the number of pairs you want to order so we can give you an exact quote.

5. HOW CAN I PAY FOR MY ORDER?

We accept the following payment methods

Credit Cards - manually input your credit card details or log in to your own Paypal account

Bank Deposits - we accept payments via BDO or BPI. Once you complete your order, the bank details will be sent to you through email. Kindly settle your payment within 2 days to avoid cancellation, and please email us at shop@suelasonline.com with your proof of payment

6. ARE YOUR PRODUCTS TRUE TO SIZE? DO YOU HAVE A SIZE GUIDE / SIZE CHART?

Yes, we follow standard sizing for our products though this may vary depending on the style of the shoes (some styles are more narrow than others). You'll find our size guide/ size chart per style in the individual product pages. 

7. DO YOU ACCEPT SIZE EXCHANGES IN CASE MY ORDER DOESN'T FIT?

We accept size exchanges in case your order doesn't fit. Please email us at shop@suelasonline.com for your request. Please return the unworn products in their original packaging to the address we will be sending you via email. Shipping is free for the size exchange, but can only be done once.

8. WHAT MATERIALS DO YOU USE FOR YOUR SHOES?

We use a variety of durable and high quality material for our products

Upper - this is the part that covers your foot and essentially shows the style of the product. We use different materials depending on the style, such as man-made leather, genuine leather, suede, fabric etc. You can find more info on the material we use depending on the style on each product page

Insole - this is the part that you step on. We use real leather cushioned insoles for sandals, and real pig split leather cushioned insoles for closed shoes.

Sole - this is the part that touches the ground. We use 100% premium rubber soles for all of our products

9. WHERE ARE YOUR PRODUCTS MADE?

Our shoes are proudly handcrafted in the Philippines. All of our products are handmade by local shoe artisans in Marikina City

10. I HAVE A LOT OF SHOE BAGS ALREADY. CAN I NOT AVAIL OF THE SHOE BAG AND GET A DISCOUNT?

Yes, you can! Just type in "NAKEDPAIR" in the discount code, and we'll give you P50.00 off your order. Your order will be shipped without a shoe bag

11. I REALLY LOVE YOUR PRODUCTS. CAN I BE A RESELLER?

Sorry, but we currently do not allow third parties to resell our shoes. In the event that you find other individuals selling our products, hope you can report it to us by emailing us at shop@suelasonline.com

12. HOW CAN I FIT THE PRODUCTS BEFORE BUYING?

Click here to visit any of our store locations

 

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