Returns and Exchange Policy


We will only accept return or exchanges for regular priced items if (1) you need a size exchange or (2) on the rare occasion that you receive a damaged/defective product. Sale items are non-refundable and not returnable.

Merchandise can only be returned or exchanged within 7 days from the date of purchase, provided that the purchased item has not been worn nor used, and the invoice/receipt is presented. 

Please note that we will not accept items that have been worn or used, or without the presentment of the invoice/receipt. In the event that a refund is deemed necessary, we will be returning your payment in the form of store credits to your online account.

Please email us at shop@suelasonline.com, and we'll be more that happy to assist you.

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